Integrity guides our decisions

At Grupo Allmed, we carry out our activities with responsibility, transparency, and respect for the regulations governing the healthcare sector.

Our commitment to ethics and compliance is reflected in the way we make decisions, manage our risks, and relate to patients, healthcare professionals, institutions, authorities, manufacturers, distributors, suppliers, and other commercial partners.

We promote a culture where doing the right thing is everyone's responsibility.

Our commitment is to:

  • Directors and employees.
  • Manufacturers and suppliers.
  • Distributors and clients.
  • Logistics operators and delivery companies.
  • Consultants and service providers.
  • Agents, representatives, and intermediaries.
  • Business partners and allies.
  • Any third party acting on behalf of or representing Grupo Allmed.

We expect those who interact with our organization to share our commitment to legality, integrity, and transparency. 

Ethics and Compliance Program

Our Ethics and Compliance Program is supported by policies, procedures, and controls aimed at preventing, detecting, and managing conduct that could pose a risk to Grupo Allmed, our partners, or the people we serve.
  • Identification and assessment of compliance risks. 
  • Internal policies and procedures. 
  • Third-party due diligence. 
  • Declaration and management of conflicts of interest. 
  • Anti-corruption and anti-bribery controls. 
  • Guidelines for interactions with healthcare professionals and institutions.
  • Controls applicable to charitable contributions. 
  • Protection of confidential information and personal data. 
  • Training and communication on compliance topics. 
  • Channels for reporting concerns or potential non-compliance. 
  • Monitoring and continuous improvement of implemented controls. 

Responsible relationships in the healthcare sector

We promote ethical and transparent interactions with healthcare professionals and institutions.

Our relationships with healthcare professionals and institutions must serve a legitimate, professional, scientific, medical, or educational purpose. These interactions must never be used to improperly influence decisions regarding the prescription, recommendation, purchase, supply, or use of products.

Every activity must:

  • Have a clearly defined purpose.
  • Comply with applicable requirements and approvals.
  • Be reasonable and proportionate.
  • Maintain the independence of the professional or institution.
  • Be properly documented.
  • Avoid personal benefits or improper remuneration.
  • Protect confidential information and personal data

Report an Adverse Event
Report a Quality Complaint

Reporting a concern is also acting with integrity

Grupo Allmed invites its employees, third parties, and other stakeholders to report in good faith any concern or potential conduct that violates the law, our principles, or organizational policies.
  • Employees.
  • Suppliers and clients. 
  • Consultants and intermediaries 
  • Healthcare professionals and institutions 
  • Anyone connected to our activities.
  • Suspicions of corruption, bribery, or improper payments. 
  • Fraud, falsification, or alteration of records. 
  • Undeclared conflicts of interest. 
  • Inappropriate gifts or benefits. 
  • Misuse of organization resources.
  • Unauthorized disclosure of information. 
  • Non-compliance related to privacy or data protection. 
  • Practices contrary to fair competition. 
  • Conduct violating the Code of Ethics or Grupo Allmed's policies. 
  • Retaliation related to a report made in good faith. 
  • Any situation that raises an ethical concern. 

To facilitate the review, please include where possible: 

  • Clear description of what occurred. 
  • Approximate date and location. 
  • Individuals or company involved. 
  • How you became aware of the situation. 
  • Available documents or evidence. 
  • Contact details to request additional information. 

Conclusive proof is not required. However, the report must be made in good faith and with information that the person reasonably believes to be true. 

What happens after making a report?

The communication will be received and reviewed to determine the appropriate actions. Depending on its nature, additional information may be requested, and an evaluation or investigation may be conducted. 

Information will be shared only with individuals who need to know it to manage the case, fulfill legal obligations, or adopt appropriate measures. 

Submitting a report does not automatically imply that a violation has occurred. The facts must be reviewed objectively.

Protection against retaliation

Grupo Allmed does not tolerate retaliation against anyone who reports a concern in good faith or cooperates with an internal review.

Anonymous reports

You may submit a report either identified or anonymously. If you choose not to identify yourself, please ensure you provide sufficient information so that the situation can be evaluated. 

Code 360: Integrity in every decision

The Code 360° of Grupo Allmed is our guide to acting ethically, responsibly, and transparently in each of our activities and relationships. It brings together the principles and guidelines that orient our decisions, ensuring they align with our values, legal requirements, and applicable regulations in the healthcare industry.
Dowload 360 code
Download Code 360

Help us to correctly direct your communication
su comunicación

Select the channel that fits better with your situation. This allow your communication to be received and attended for the responsible area.

Behavior or Integrity

Potential ethical non-compliance, fraud, bribery, or conflict of interest

Pharmacovigilance

Event related to product safety

Quality Complaints or Claims

Quality, packaging, label, or product appearance issue

Inquiries and Requests

Commercial inquiry, general request, or product information

Compliance